Some of our products our re-manufactured and as such carry a 'core deposit' charge which is built into the price you have to pay initially. These products can be identified when you see on the advert page the following;
What this means on the above example is that the product cost is £795.00 + a £200 deposit making a total to pay of £995.00 .
When you remove your old unit ( the core ) you then follow the instructions in the box your product arrived in and return your old unit to us. The return address for the core will be in the instructions provided.
CORE VALIDATION PROCESS
We will then arrange the old unit to be collected and inspected by Arnott Europe who will then confirm that the unit can be re-manufactured ( in practice if the unit is in one piece then it is suitable to be re-used ) and we can then issue a re-fund to you as our customer of the core deposit paid. Arnott Europe as the re-manufacturer has the final say in the suitability of the core for re-manufacturing. For example they will not accept a core that is physically damage as a result of impact damage or if the core returned is a cheap imitation.
CORE DEPOSIT PAYMENT REFUND
The core deposit refund normally takes 10-14 days after we get the core back to our company and is re-funded back in the same manner as we had the initial payment ie back to your credit or debit card or if Paypal was used then back to your Paypal account.
Following this procedure we have to date been happy to refund 100% of cores returned to us.
DID YOU KNOW WE ALSO BUY USED ORIGIONAL CORES?